Cancellations
Orders are generally dispatched within 24 hours.
if your order has aiready left our warehouse, we can no longer assist you with canceling your ordler
lf you wish to cancel your order, please submit a cancellation reauest via emall at support@diygiftjoy.com
Your cancellalon reauest must include the following information
Your order number lorder rumber should begin with “CDK")The name and email address used to place the order
Please nole: due lo prvacy and securily concerns, we can only process a cancellalion request sent to us al support@diygiftjoy.con!.
Cancellation reguests cannot be suomited by phone, sociai media, or alternative emal addresses.
Returns
We will accept returns if you notify us wia email at support@diygiftjoy.com.
Make sure to contact us within 30 days after your package has been delivered (according to the tracking information provided).
If 30 davs have passed since vour package was dellvered, we wll not be able to offer you a refund.
lo be eligible for a return, your item must be in the same condition that it was in when you received it.
lt must also be in the original packaging.
what CANNoT be returned:
Lost,damaged,or opened packaging
Recelved more than 30 daysMan made camage
Ihe following information is needed to process your reguest
Your order number iorder number should begin wit!! "CDK"!
The name and email address used to place the order
Reasons for return

Please send the above information to us via emal at support@diygiftjoy.com, Our after sales team wil handle it for you.
*Piease be reminded thatretumns are made atthe customer's cost, diygiftjoywil compensale the cost ofthe retmn shipping fees witn store credlt up to
510 USO.
*Please note that we are not liable forany palcelost during its retum shipment to us. We are an inteational company and ship ourorders wortowide. Wehave set up a global retuns center in China.
Refunds
Once your cancellation has been successfuly processed or your return has been received and lnspecled, we willnolify you about your refund.
Your refund will be processed lo vour orioinal pavment method wihin 1 2 business days.
Alternatively, you can choose to accept the vale as store credit for our website towards your next purchasels).
Regardless, please email support@diygiftjoy.com and discuss the refund options with us. We are more than happy to assist you and address youlproblemmls).
Late or missing refunds (if applicable)
lf you havent received a refund yet, here are the steps you can take
Recheck your bank or PayPal balanee (iransactions may have been delayed].
.Contact your credlt card company lt may take some time before your refund is oficlally posted, as it may take up to 3 6 business days for them to
process the credii).
Contact your bank (check the processing time before posting a refund].
Please contact us vla emall at support@diygiftjoy.com should you have further questions. Recelved more than 30 days.